Senior Technical Writer

I turn "wait, what?" into "oh, that was easy."

Hi, I'm Sara. I'm a technical writer and translator, which means I spend my days reading code, manuals and processes and retelling them so a human can follow along. Somewhere in the middle I learned to code, so now I also build websites from scratch: clear, simple and well written.

Sara Sánchez Ortiz smiling in a park

Technical content, explained

Before

Error 403: Forbidden. The server understood the request but refuses to authorize it. Token scope insufficient for resource /api/v2/identities.

After

You don't have permission to view identities. Ask the person who manages the system for access and try again.

This is my day-to-day: reading what the machines say and retelling it so it makes sense the first time, even on a Monday morning.

About me

From translating to documenting software

I started out as a technical translator: manuals, patents and documentation for new technologies. Little by little software became my territory, and today I'm a Senior Technical Writer at Omada, where I document an identity governance platform. Along the way I led the localization of a software product into eight languages, which taught me that "it's just a button" is never just a button.

Learning to read code

To explain a product well you have to understand it from the inside. So I learned to read code, work with Git and GitHub, VS Code, Azure DevOps and the Microsoft toolset, test APIs and build with HTML, CSS, JavaScript and React. Turns out a good website is a lot like a good manual: clear structure, the right words and nothing extra. Also, Ctrl+Z works in both.

MeetContent Iberia

I'm also a co-founder of MeetContent Iberia, a community for those of us who work in technical communication in Spain and Portugal. We meet, we share what we've learned and we argue (nicely) about the Oxford comma.

What I'm looking for now

I want to combine the two things I enjoy most, writing and building, so that companies and people end up with a website that is clear, useful and easy to use. No "click here to learn more". We both know what you'll find there.

How I can help you

From a single paragraph to a whole website. You tell me what you need, I make sure people get it.

  1. I write

    Technical documentation, user guides, website copy and articles. Clear from the first line, written for the person who will actually read it (and who has five minutes, tops).

  2. I edit

    Got a text that's already written but feels like a wall? I make it shorter, clearer and easier to read, without losing what you wanted to say. Marie Kondo for paragraphs.

  3. I review

    Consistency, terminology, tone and typos. A second pair of eyes before you hit publish, because "it works on my machine" is not a proofreading strategy.

  4. I translate

    Translation and localization of software and technical documentation. The goal: it sounds like it was born in each language, not run through a machine and left to its fate.

  5. I build websites

    Simple websites from scratch: your portfolio, your business site or your product docs. I take care of the words and the code, and leave it published and ready to use. Tell me about your project.

Projects

Websites I've worked on. Each one with its own words, its own design and a clear idea of who it's for. No lorem ipsum was left behind.

Photos from the Alejandro de Lucas · Fotografía website: a couple smiling at each other, a little boy holding an apple and a black-and-white pregnancy photo with the photographer's signature

Alejandro de Lucas · Fotografía

Portfolio of a photographer specializing in family photography and analog photos. A clean website where the pictures are the stars.

My role
Design, code and publishing
Built with
HTML and CSS, on GitHub Pages
Visit the website
Screenshot of the MeetContent Iberia website

MeetContent Iberia

The website of a community for those of us who work in technical communication in Spain and Portugal: meetups, articles, an open glossary and a newsletter.

My role
Co-founder and coordinator
It includes
Meetups, blog, glossary and newsletter
Visit the website

Career

From translating manuals to documenting software and, now, building websites.

  1. Now

    Senior Technical Writer

    Omada

    I document an identity governance platform so that technical teams and users understand it and use it without needing to open a ticket. Ideal outcome: fewer "quick questions".

  2. Since 2023

    Co-founder and coordinator

    MeetContent Iberia

    A community of practice for technical communication professionals in Spain and Portugal: meetups, articles and an open glossary.

  3. Before

    Technical writer and localization

    Software documentation and leading a localization project into eight languages.

  4. Early days

    Technical translator

    Technical manuals, patents and documentation for new technologies.

Education and skills

What I've studied, and what I've taught myself so I can understand the code I document.

Studies

  1. In progress

    PhD in Education and ICT (e-learning)

    Universitat Oberta de Catalunya (UOC)

  2. Sept 2024 – present

    Master's degree in Education and ICT (e-learning)

    Universitat Oberta de Catalunya (UOC)

  3. Apr 2024 – present

    Natural Language Processing Expert Master's degree, Linguistics

    Universidad UDIMA

  4. Nov 2019 – Sept 2021

    Master's degree in Translation and New Technologies, Language Interpretation and Translation

    ISTRAD - Instituto Superior de Estudios Lingüísticos y Traducción

  5. 2012 – 2017

    Modern Languages and Translation

    Universidad de Alcalá

Courses

  • Learning Git and GitHub
  • API Testing Foundations
  • Behavior-Driven Development
  • Introduction to Web APIs
  • Learning GraphQL
  • Programming Foundations: Software Testing/QA
  • Test Automation Foundations
  • React.js Essential Training
  • Writing in Plain Language

LinkedIn Learning courses. Homework: done.

What I'm good at

Plain language
Cutting what's unnecessary until the text is understood the first time.
Reading code
Understanding what a program does so I can explain it without the jargon.
Translation and localization
Software and documentation that sound natural in every language.
Docs as code
Markdown, Git and GitHub, plus VS Code, Azure DevOps and the Microsoft toolset, to write and publish like a development team.
Web development
HTML, CSS, JavaScript and React to build simple, accessible websites.
APIs and testing
REST, GraphQL and testing so I can document with full knowledge of the facts.
Community
Organizing meetups and creating spaces to share what we learn.

Blog

I write about technical writing, plain language and what I'm learning about code.

Shall we talk about your project?

Whether you need a website from scratch or want me to write, edit, review or translate your texts, tell me what you have in mind and I'll get back to you. No forms, no chatbots, no "your call is important to us": just a good old email, written by a human.

saraortizaviles@gmail.com